There’s a great experience going on all over the Netherlands : people are living, biking and ice-sailing, all at 3-22 feet below sea level.
But how did... Read More
Many companies want to deliver an experience that is considerate of a customer’s situation and needs. This is a great idea, as Don Peppers, author of... Read More
We were delighted to see that the Dutch national newspaper Het Parool published our story on the visitor’s experience of the Modern Art museum (Het... Read More
I recently read a useful article by Don Peppers about how small businesses can use “data” to improve their experience in the Amex Open Forum.
And it... Read More
I recently read Don Pepper’s and Martha Roger’s new book on corporate trust titled Extreme Trust. The book argues that companies must have... Read More
My colleague Evelyn Smeets attended “The Human Mind and Usability“, a one-day session at the traveling Nielsen Norman Group usability... Read More
I stumbled upon this article “Do you trust your customer survey results“ in Forbes by Fred Reichheld and Rob Markey, the brilliant brains behind... Read More
Anyone who has been seated near a child on a long flight can attest to the fact that air-travel with children is difficult, but the experience for families extends well... Read More