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Posted by on Aug 21, 2012

ExScan – Mani Pedi in New York

ExScan – Mani Pedi in New York

How is the experience of getting your nails and toes done at a salon?

I rated the Amsterdam salon I go to as a C – : while the manicure is ok,  it’s expensive, you can only choose from about 7 nail colors and the seats are uncomfortable. Hygiene issues on the floor. And I don’t really feel like the understand my situation at all.

So when  vacationing in New York, I did a comparative Experience Scan. Here’s how the NYC salon stacks up.

Does it work ? Grade A B C or F 

Grade B : It worked as I wanted: 

  • I’m pampered & spoiled.
    • lots of colors to choose from.
    • great magazines to read.
    • comfortable  chair & massage.
  • Hygiene: Looked clean, tools zapped.
  • Good quality (lasted 10 days).
  • Price was right : $65 including tip.

Does it understand me ? a “+” for ‘getting’ me,  a “-” for not, or neither

A “+”  : I felt they “got” me and my  situation

  • short on time, and no reservation and still took me
  • didn’t have cash for tip, so said no problem
  • no talking, just quiet time

Is there a “Wow” factor? a “+” for something so special you’d tell your friends, or not

But no WOW effect.


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