The Net Promoter Score question or “NPS” (1) often seems mindlessly executed – at least from the customer point of view.
Would I recommend... Read More
The Stedelijk Museum in Amsterdam which houses the modern art collection has finally reopened after 8 (!) years in renovation.
During the opening week, the museum... Read More
I stumbled upon this article “Do you trust your customer survey results“ in Forbes by Fred Reichheld and Rob Markey, the brilliant brains behind... Read More
How is the experience of getting your nails and toes done at a salon? I rated the Amsterdam salon I go to as a C -. So when vacationing in New York, I did a comparative Experience Scan. Here's how the NYC salon stacks up. Read More