When is a customer experience superlative and how does it get that way? We use the Experience Scan, a tool to help companies understand and diagnose what makes an... Read More
I recently gobbled up Gregory Ciotti’s wonderful post The 5 most persuasive words in the English language.
It’s no surprise that word number 3 is... Read More
Lilian recently got a brand spanking new Lenovo. But it was a lemon.
After hours trying to fix it, she took it back to the retailer, Paradigit. Jack, the... Read More
What is a “customer experience”? As Maz Iqbal from the Customer Blog recently tweeted in reaction to the post on Dutch dikes, it’s to... Read More
There’s a great experience going on all over the Netherlands : people are living, biking and ice-sailing, all at 3-22 feet below sea level.
But how did... Read More