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Posted by on Dec 6, 2012

When empathy doesn’t matter

When empathy doesn’t matter

  Lilian recently got a brand spanking new Lenovo. But it was a lemon. After hours trying to fix it, she took it back to the retailer, Paradigit.¬† Jack, the...

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Posted by on Oct 17, 2012

Disclaimers and trust?

Disclaimers and trust?

  I recently read Don Pepper’s and Martha Roger’s new book on corporate trust titled Extreme Trust. The book argues that companies must have...

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