A visit to the newly opened Rijksmuseum in Amsterdam makes one thing clear. The Director is a customer experience expert at heart:
“Look, here we’re... Read More
When is a customer experience superlative and how does it get that way? We use the Experience Scan, a tool to help companies understand and diagnose what makes an... Read More
One of the main tenets of our approach to CX is that great experiences come through understanding your customers. We practice it ourselves, we teach it as a technique... Read More
The Stedelijk Museum in Amsterdam which houses the modern art collection has finally reopened after 8 (!) years in renovation.
During the opening week, the museum... Read More
Anyone who has been seated near a child on a long flight can attest to the fact that air-travel with children is difficult, but the experience for families extends well... Read More